Question 1

What information do you need to get started?

Accepted Answer

After the discovery call, the main requirements are: sub-user access to your marketplace account(s), your current advertising login (if managed separately from the seller account), and basic brand assets (logo, brand guidelines) for any content we create. We handle the rest.

Question 2

How do I know if my business is the right fit?

Accepted Answer

We are most effective for brands generating at least $500K/year in marketplace revenue, or brands with the product and infrastructure to reach that level within 12 months. We tell you honestly during the discovery call whether we are the right fit — and if not, we suggest what would be.

Question 3

How quickly can we get started?

Accepted Answer

After the discovery call and proposal acceptance, onboarding begins immediately. Accounts are integrated within 5 business days. Active management begins within 10 business days of engagement confirmation.

Question 4

Do you work with brands that are new to a marketplace?

Accepted Answer

Yes. We manage both existing accounts that need optimization and new marketplace launches. Launch engagements include full account setup, catalog build, and advertising launch — not just ongoing management.

Question 5

Do you manage advertising or just organic listings?

Accepted Answer

Both. Every marketplace management engagement includes advertising management as a core component — not an optional add-on. Organic listing optimization and advertising work together; managing one without the other produces suboptimal results from both.

Question 6

Do you create listing content or just optimize existing content?

Accepted Answer

We do both, depending on your situation. If your listings have accurate product information but poor keyword structure and copy, we optimize. If you need new listings built from scratch — for a new product or a new platform — we build them. Content creation is included in our standard management engagement.

Question 7

Can you manage cross-border selling?

Accepted Answer

Yes. Cross-border selling — selling from Indonesia to US or UK markets, or from UK into EU post-Brexit — is a specialist area we actively manage. We advise on compliance requirements (IOSS, OSS VAT, Amazon global logistics) and manage the operational complexity.

Question 8

Do you offer branding, development, and SEO alongside marketplace management?

Accepted Answer

Yes. Our full service range includes branding, Shopify and WooCommerce development, website SEO, social media management, and AI automation. These services work alongside marketplace management — not as a separate agency engagement.

Question 9

Do I keep control of my accounts?

Accepted Answer

Yes. You retain full ownership and admin access to all your accounts at all times. We operate through sub-user permission systems designed for agency management. You can revoke access instantly.

Question 10

What does the monthly report include?

Accepted Answer

Every monthly report covers: revenue and GMV vs. previous periods, advertising performance (ROAS, ACOS, spend, revenue), listing performance (keyword rankings, CTR, conversion rate), account health summary, and next-month priorities. You receive it on a set date each month.

Question 11

How do you communicate with clients?

Accepted Answer

Our standard communication channels are Slack (preferred for day-to-day) and email. Monthly strategy review calls are included in Growth and Scale engagements. We operate across US, UK, and Indonesian time zones — your account manager is in the right timezone for your market.

Question 12

How much does marketplace management cost?

Accepted Answer

Management engagements start from $2,000/month for a single platform. Multi-platform, multi-market engagements start from $4,500/month. The exact investment depends on scope — number of platforms, markets, service depth, and advertising budget under management. Book a free call for a custom proposal.

Question 13

Are advertising budgets included in the management fee?

Accepted Answer

No. Your advertising spend is billed directly by the platform to you. You maintain direct control of your ad budget. Our advertising management fee covers strategy, setup, optimization, and reporting — not the ad spend itself.

Question 14

Do you require long-term contracts?

Accepted Answer

Standard management retainers are month-to-month. There is no long-term lock-in. We believe in earning the relationship month by month through results.

Question 15

Which platforms do you actively manage?

Accepted Answer

We actively manage: Amazon (US and UK), Walmart Marketplace (US), eBay (UK primary, US secondary), TikTok Shop (US and UK), Shopify, WooCommerce, Shopee (Indonesia), Tokopedia (Indonesia), and Lazada (Indonesia and regional SEA).

Question 16

Can you manage multiple platforms at the same time?

Accepted Answer

Yes. Multi-platform management is the core structure of most of our client engagements. Growth and Scale engagements cover 2–6 platforms simultaneously with unified reporting and coordinated campaign strategy.

Question 17

Do you manage Shopee and Tokopedia for Indonesian brands who want to go global?

Accepted Answer

Yes. We handle the full pathway — Shopee/Tokopedia/Lazada management in Indonesia, plus Amazon US or eBay UK setup and management for brands ready to expand internationally.

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