Privacy Policy

Introduction

Launch Loop Ventures (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (launchloopventures.com) or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. If you have any questions about this policy, contact us at our contact page.

Information We Collect

Information you provide directly

We collect information you voluntarily provide when you:

• Fill in our contact form or consultation booking form
• Email us directly at our contact addresses
• Subscribe to our newsletter or resource downloads
• Engage with us as a client or prospective client

This information may include your name, email address, company name, phone number, job title, and any other information you choose to share.

Information collected automatically

When you visit our website, we automatically collect certain technical information, including:

• Your IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URL (the page that linked you to our site)
• Date and time of your visit

This information is collected through cookies, pixel tags, and similar tracking technologies. See our Cookie Policy for full details.

Information from third parties

We may receive information about you from third-party services we use, including analytics providers, advertising platforms, and our scheduling tool (Calendly) when you book a consultation.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and fulfil consultation requests
• Provide and manage our ecommerce management services to clients
• Send you information you have requested (newsletters, resources)
• Improve our website performance and user experience
• Analyse how our website is used to inform content and service development
• Comply with legal obligations and enforce our terms
• Prevent fraud and protect the security of our systems

We do not sell your personal information to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.

Legal basis for processing (UK/EU users)

Where applicable under UK GDPR or EU GDPR, we process your personal data on the following legal bases:

• Contractual necessity: Processing required to provide our services to clients
• Legitimate interests: Website analytics, security, and business communications with prospective clients
• Consent: Newsletter subscriptions and marketing communications
• Legal obligation: Processing required by applicable law

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share your information only in the following circumstances:

• Service providers: We share information with trusted third-party providers who assist us in operating our website and delivering our services — including web hosting, analytics, email delivery, and scheduling tools. These providers are contractually required to keep your information confidential and use it only for the purposes for which we share it.
• Legal requirements: We may disclose your information where required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. You will be notified of any such change.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Contact and consultation enquiries: 3 years from last contact
• Client account data: 7 years from end of engagement (for legal and tax compliance)
• Newsletter subscriptions: Until you unsubscribe
• Website analytics data: 26 months (Google Analytics default)

When personal data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you
• Rectification: The right to request correction of inaccurate or incomplete data
• Erasure: The right to request deletion of your personal data (subject to legal obligations)
• Restriction: The right to request that we restrict processing of your data in certain circumstances
• Portability: The right to receive your data in a structured, machine-readable format
• Objection: The right to object to processing based on legitimate interests
• Withdrawal of consent: Where we process data based on your consent, the right to withdraw it at any time

To exercise any of these rights, contact us through our contact page. We will respond within 30 days. You also have the right to lodge a complaint with your relevant data protection authority — in the UK, the Information Commissioner's Office (ICO).

Cookies

We use cookies and similar tracking technologies on our website. For full details of the cookies we use, their purposes, and how to manage your preferences, please read our Cookie Policy.

Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

No method of transmission over the internet or method of electronic storage is 100% secure. While we use commercially reasonable means to protect your data, we cannot guarantee absolute security.

International Data Transfers

We operate across the US, UK, and Indonesia. Your information may be processed in countries other than your own. When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place — including Standard Contractual Clauses or other legally recognised transfer mechanisms — to protect your information to the same standard as in your home jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the “Last updated” date at the top of this page and, for material changes, notify you by email or prominent notice on our website. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Via our contact page
• By email: privacy@launchloopventures.com

We aim to respond to all privacy-related enquiries within 5 business days and to all formal data subject requests within 30 days.