Terms of Service

Acceptance of Terms

By accessing or using the Launch Loop Ventures website (launchloopventures.com) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These Terms apply to all visitors to our website and to all clients who engage Launch Loop Ventures for ecommerce management services. For clients, these Terms are supplemented by the specific service agreement executed between us, which takes precedence in the event of any conflict.

Website Use

Permitted use

You may access and use this website for lawful purposes only. You may browse, download content for personal use, and use the contact forms to communicate with us.

Prohibited conduct

You must not:

• Use the website in any way that violates applicable laws or regulations
• Transmit any unsolicited commercial communications
• Attempt to gain unauthorised access to any part of the website or its infrastructure
• Use automated tools to scrape, crawl, or extract data from the website without our written consent
• Transmit any material that is defamatory, offensive, or otherwise objectionable
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

Website availability

We do not guarantee that the website will be available at all times. We may suspend or withdraw access to all or any part of the website at any time without notice for business or technical reasons.

Services

Service agreements

Ecommerce management services provided by Launch Loop Ventures are governed by a separate written service agreement executed between us and each client. These Terms apply in addition to any such agreement.

Free consultations

Free strategy consultations offered through our website are provided at our discretion and do not create any obligation on either party. Information shared during a free consultation is non-confidential unless we agree otherwise in writing.

Service scope

The specific scope of services, deliverables, timelines, and fees are defined in individual service agreements. We reserve the right to decline to provide services to any prospective client for any reason.

Third-party platforms

Our services involve managing accounts on third-party platforms (Amazon, Walmart, Shopee, Tokopedia, and others). We are not responsible for changes to third-party platform policies, algorithm updates, account suspensions initiated by those platforms, or any other platform-side decisions that affect your account performance. We will work diligently to protect your accounts and respond to platform changes, but cannot guarantee any specific outcome on any third-party platform.

Payment Terms

Payment terms for services are set out in individual service agreements. General terms that apply unless otherwise agreed:

• Invoices are issued monthly in advance
• Payment is due within 14 days of the invoice date
• Late payments may incur interest at the statutory rate
• Services may be suspended for accounts more than 30 days past due
• All fees are exclusive of applicable taxes, which are the client's responsibility

Setup fees, where applicable, are due upon signing of the service agreement and are non-refundable once onboarding has commenced.

Confidentiality

In the course of providing services, we may receive access to confidential business information, including account credentials, sales data, product information, and business strategy. We treat all client information as confidential and use it solely for the purpose of providing the contracted services.

We do not share client account data, performance metrics, or business information with third parties except as required to provide the services (e.g., with team members who work on your account) or as required by law.

Clients agree not to share our internal processes, reporting templates, or proprietary methodologies with third parties without our written consent.

Intellectual Property

Our intellectual property

All content on this website — including text, graphics, logos, design elements, and proprietary methodologies — is owned by or licensed to Launch Loop Ventures and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our written permission.

Client assets

All assets created for clients during a service engagement — including listing copy, A+ Content, product descriptions, advertising campaign structures, and store designs — become the property of the client upon full payment of all outstanding invoices. We do not retain proprietary rights to client-specific work product.

Reporting and analytics tools

Our internal reporting templates, analytics frameworks, and operational methodologies remain our intellectual property and are licensed to clients for use only in connection with our services. They are not transferred upon termination of a service agreement.

Limitation of Liability

To the maximum extent permitted by applicable law, Launch Loop Ventures shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunity
• Damages arising from changes to third-party platform policies or algorithms
• Account suspensions or restrictions imposed by third-party platforms
• Losses arising from inaccurate information provided by the client

Our total liability to any client in connection with any service agreement shall not exceed the total fees paid by that client in the three months preceding the event giving rise to the claim.

Nothing in these Terms limits our liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

Termination

Either party may terminate a service agreement in accordance with the notice period specified in that agreement. Unless otherwise agreed, the standard notice period is 30 days.

Upon termination:

• We will remove our access to your accounts within 5 business days
• We will deliver all client-owned work product and account documentation
• All outstanding invoices become immediately due and payable
• Each party's confidentiality obligations survive for 2 years after termination

We may terminate services immediately and without notice if a client breaches material terms of the service agreement, fails to pay outstanding invoices within 45 days of the due date, or engages in conduct that we reasonably believe puts our team or reputation at risk.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For clients in Indonesia or the United States, we are open to agreeing jurisdiction provisions appropriate to those markets in individual service agreements.

Changes to These Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by updating the “Last updated” date and, where appropriate, by email or website notice. Your continued use of our website or services after any change constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms of Service, please contact us:

• Via our contact page
• By email: legal@launchloopventures.com